Client Survey

Thank you for giving us the opportunity to serve you and your pets! Please help us better meet you and your pet's needs by taking a moment to complete this questionnaire.  We greatly appreciate your time as we are trying to improve the ways we serve you and your pets!

	Please answer the questions using the following scale 1 = Strongly Disagree to 5 = Strongly Agree
1.	I was satisfied with my overall experience on this visit.
	1        2          3         4          5
2.	I was satisfied with the value I received for the money I spent on this visit.
	1        2          3         4          5
3.	The facility and the examination rooms were clean and sterile.
	1        2          3         4          5
4.	The front desk staff was efficient, competent, friendly and approachable.
	1        2          3         4          5
5.	The front desk staff was concerned about my pet.
	1        2          3         4          5
6.	I was satisfied with the number of minutes I spent in the waiting room/reception area before my appointment.
	1        2          3         4          5
7.	The Veterinarian was compassionate.
	1        2          3         4          5
8.	The Veterinarian explained things clearly and completely.
	1        2          3         4          5
9.	Please name or describe the Receptionist who assisted you.  Were you satisfied with their assistance?
10.	Please share any comments you feel would help us understand why you rated us the way you did:
11.	If you would like someone to contact you about a problem or concern, please fill in your name and phone number:
	Name:  Phone:
12.	Date service was provided:
13.	Name of Veterinarian who saw your pet on this visit:

  

Address

2599 Runnel Drive
Coquitlam, BC
V3E 1S3
Phone: (604) 464-3343
Fax: (604) 464-1793

Map

Hours of Operation

After Hour Emergencies

Methods of Payment:

Cash, Debit, Visa, Mastercard, and American Express
Please note: Personal Cheques are no longer accepted.

HST

Please note: as of July 1, 2010 ALL PRODUCTS and SERVICES will be subject to the Harmonized Sales Tax of 12%

www.aahanet.org